Managed IT services refer to an organization's IT services that are outsourced/offloaded to an external Managed IT Services Provider. The managed service provider assumes full responsibility for the organization's entire IT operations, including 24x7 monitoring, on-demand IT assistance, and problem resolution. One key distinction between managed IT services and traditional IT services is that the managed service provider bears responsibility for providing services to its clients, and strategic IT choices are made proactively by the service provider and disclosed to the clients.
As a result, rather than being only on-demand service providers, managed IT service providers operate as technical consultants to their clients in the field of IT installation. Customers are typically charged based on the services supplied by a managed service provider who uses a pay-per-use pricing model.
As a result, rather than being only on-demand service providers, managed IT service providers operate as technical consultants to their clients in the field of IT installation. Customers are typically charged based on the services supplied by a managed service provider who uses a pay-per-use pricing model.
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