Cyber attacks are no laughing matter, and they appear to be occurring more frequently and with more impact on enterprises. Consider CryptoLocker, a ransomware virus that effectively shuts down your business by encrypting data and keeping it captive until you pay the promised ransom. Worse, the WannaCry virus encrypts your data and then spreads it over…
[et_pb_section fb_built=”1″ _builder_version=”4.9.10″ _module_preset=”default”][et_pb_row _builder_version=”4.9.10″ _module_preset=”default”][et_pb_column _builder_version=”4.9.10″ _module_preset=”default” type=”4_4″][et_pb_text _builder_version=”4.9.10″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″ link_text_color=”#0E86F7″] If you don’t have a website or haven’t updated it in a while, it’s a good idea to evaluate your current business goals and see if you need to make any adjustments or do more in the online realm with your…
[et_pb_section fb_built=”1″ _builder_version=”4.9.10″ _module_preset=”default”][et_pb_row _builder_version=”4.9.10″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.9.10″ _module_preset=”default”][et_pb_text _builder_version=”4.9.10″ _module_preset=”default” link_text_color=”#0E86F7″]What is SPS Cloud Solutions, and how does it work? It’s an event that combines in-person and virtual aspects all in one place. SPS events, like other virtual events, can be hosted on the Zoom Events or Webinar platforms, but they can also involve…
[et_pb_section fb_built=”1″ _builder_version=”4.9.10″ _module_preset=”default”][et_pb_row _builder_version=”4.9.10″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.9.10″ _module_preset=”default”][et_pb_text _builder_version=”4.9.10″ _module_preset=”default”] Creating an in-house multi-channel contact centre is costly. It necessitates capital expenditures in terms of facilities, equipment, technology, and human resources. Outsourcing allows many businesses to better control expenses and improve customer satisfaction. Read on to learn ten reasons why outsourcing call centre operations…
